SHIPPING

SHIPPING POLICY

Most orders will ship out within a day of ordering Your order will be shipped Standard Service.

We do not ship on Saturdays, Sundays, or holidays. While we will do all we can to ensure your order is delivered on time, Springsioux cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

Shipping charges are non-refundable.

 

CUSTOMS & DUTY CHARGES

Products delivered to destinations outside the EU may be subject to taxes, fees, levies or other charges as a result of local legislation or customs formalities.

The recipient of your order is responsible for all customs formalities for the import of the products, and will be required to pay any additional charges for international delivery, including import duty, formal customs entry, taxes, levies and other charges that may be levied outside the EU.

Unfortunately, we have no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on these processes. We advise that you check the import charges applicable in any non-EU country before ordering products to be delivered there.

If your order gets stuck in customs, it is the recipient’s responsibility to contact their local customs office and pay any additional charges or taxes to release the goods. Unfortunately, Springsioux cannot do this on your behalf.

 

PRIVACY

Springsioux respects your privacy.

We only collect information in an effort to improve our customers shopping experience, to communicate with our customers about our products, services, promotions, and to enhance and improve the performance and accuracy of our operations and website.

 

SECURITY

When ordering with us, we undertake steps to secure our customers personal information and credit card data.

On Springsioux.com, we employ technology that encrypts all of your private information when placing an order and transmitting that information to our systems to be processed.

 

RETURN POLICY

All returns must be authorized by Springsioux Please contact us directly by emailing contact@springsioux.com. We will send you instructions on where and how to return your purchase for a refund.

Please note that we can only replace the item for the same product. The product in the same size is subject to stock availability. You will receive a full refund if the item cannot be replaced.

All returns must be made within 15 days of receipt. Items should be returned unworn and with the original packaging and tags in place. Items that are damaged, washed, marked or altered may not be accepted and may be returned back to the customer.

Shipping costs are not refundable except for defective items or items sent in error. In case of defective items or items sent in error, Springsioux will offer a collection free of charge.

We highly recommend that returns be shipped with insurance and tracking numbers. Springsioux does not accept responsibility for lost or damaged packages. Please save your tracking numbers, as they can prove to be invaluable if your return is lost in transit.